Thursday, February 19, 2009
( 8:56 AM ) teahouse
Yesterday I closed my Citibank checking account.
Citibank (or "ShittyBank," as some call it) has notoriously bad customer service. I always kept this account by rationalizing that it would be useful to have when traveling internationally.
But in this day of ubiquitous ATMs and American Express, it's just not true anymore.
I got tired of being treated horribly everytime I went into a branch (one time I mentioned to a supervisor that an employee had yelled at me, and the supervisor said, "Oh, I'm sure you're wrong. She's one of our best employees!")
I got tired of seeing other customers abused (I once saw a customer in line complain to a branch manager about a rude teller, and the manager yelled at the customer).
Of the long lines reminiscent of the DMV or the Post Office.
Of the dirty and gross branches (the one near me is populated by stray dogs who like to leave pee on its floors).
Of the arbitrary and capricious fees ($7.50 per month just because I don't do direct deposit).
After I walked out of the bank yesterday no longer a ShittyBank customer, it all felt surreal. I've had this account since I moved to NYC, nearly 10 years ago. It's always been part of my life here, until now.
It's the end of an era! #