Wednesday, January 26, 2011

      ( 10:22 PM ) teahouse
You Can Trust the System!

I use a popular online delivery service to order food from lots of restaurants here in Manhattan.

Today I went to their site and noticed a jarring graphic on their home page. They had a photo of a Chinese food takeout container, with a pair of chopsticks sticking up vertically out of the container.

In many Asian cultures, this is a no-no. Just type "chopsticks sticking up" into Google and you'll see why.

So I emailed the company and told them. I said it really nicely - I've been a loyal customer for many years, and I just thought they might want to know that. It's just a bit jarring to go to their home page and see it. It brings back memories of getting yelled at by my parents when I was a kid and fooling around at the dinner table.

And they wrote back, thanking me profusely for pointing me out and offering me a discount code for my next order!

Sometimes the system DOES work!



Discount for helping them save face!

By Anonymous Kabitzin, at 1:34 AM  

Hahahaha..seriously. I'm a roving consumer advocate!

By Blogger teahouse, at 1:08 PM  

way to go, a double save

By Blogger ... Paige, at 5:08 PM  

I can't believe there was no one there that knew that!

By Anonymous taiwanjason, at 4:41 PM  

Good job! On behalf of all the OLDER Chinese patrons in NYC, I say thank you.

By Blogger Ming the Merciless, at 10:21 PM  

huh, cool. good job!

By Blogger Pearl, at 12:37 PM  

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THIRTYSOMETHING (!!) year old Asian American New Yorker, lawyer, amateur musician, curious girl taking a bite out of the Big Apple. Don't mess with me - I'm short and I look demure, but I carry a big purse. And I've just embarked on the journey of married life in Manhattan.

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