You Can Trust the System!

I use a popular online delivery service to order food from lots of restaurants here in Manhattan.

Today I went to their site and noticed a jarring graphic on their home page. They had a photo of a Chinese food takeout container, with a pair of chopsticks sticking up vertically out of the container.

In many Asian cultures, this is a no-no. Just type "chopsticks sticking up" into Google and you'll see why.

So I emailed the company and told them. I said it really nicely - I've been a loyal customer for many years, and I just thought they might want to know that. It's just a bit jarring to go to their home page and see it. It brings back memories of getting yelled at by my parents when I was a kid and fooling around at the dinner table.

And they wrote back, thanking me profusely for pointing me out and offering me a discount code for my next order!

Sometimes the system DOES work!

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6 Comments:

Discount for helping them save face!

By  Kabitzin, at 1:34 AM  

Hahahaha..seriously. I'm a roving consumer advocate!

By  teahouse, at 1:08 PM  

way to go, a double save

By  ... Paige, at 5:08 PM  

I can't believe there was no one there that knew that!

By  taiwanjason, at 4:41 PM  

Good job! On behalf of all the OLDER Chinese patrons in NYC, I say thank you.

By  Ming the Merciless, at 10:21 PM  

huh, cool. good job!

By  Pearl, at 12:37 PM  

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